Every business reaches a point where tools aren't enough. Then the question arises: buy an off-the-shelf tool or build a system?
When Off-the-Shelf is Enough
- The process is standard
- Not many exceptions
- Don't need special integrations
- Want to start quickly
When Custom Wins
- Unique process or many exceptions
- Need integrations (CRM, payments, documents)
- Data control is a competitive advantage
The common mistake: starting with off-the-shelf "to save money" and then paying dearly for workarounds.