How to Choose an AI Agent for Business – Without Falling for Toy Solutions

What defines a real agent, how to measure fit, and when you don't need AI at all.

What Separates a Real Agent from a Toy

A real AI agent knows when to ask questions, when to act, and when to escalate to a human.

4 Essential Questions Before Choosing

1. What is the measurable business goal?
2. What data does the agent need?
3. What actions does the agent perform?
4. What are its boundaries and when to escalate to a human?

When You Don't Need AI

If the process is simple and linear - regular automation will do the job better and cheaper.