A good AI agent isn't magic. It's a system connected to your business process.
Bot vs AI Agent
A bot responds according to a script. An AI agent understands context, asks questions, performs actions, and respects boundaries.
4 Essential Questions Before Development
- What is the measurable business goal?
- What data does the agent need?
- What actions does the agent perform?
- What are its boundaries and when to escalate to a human?
The most expensive mistake: building a "nice conversation" before connections and process.